After your purchase

Everything you need to know if you wish to make changes after purchasing your GNV ferry ticket..

How can I change the ticket data?

What’s the procedure for cancelling a ticket?

I’d like to add a passenger in the cabin.

Can I pay for the booking after boarding?

I’ve received a text message I don’t understand: it was about an operational change.

Why is there no refund when ticket prices drop?

How can I change the ticket data?

Contact us on +390102094591 specifying the ticket number: the variation costs 25 € in addition to any tariff difference; in the case of variation to a lower tariff, the difference is not refunded.

What’s the procedure for cancelling a ticket?

If you’ve purchased the ticket on the website or via the Contact Center, you must send an e-mail to the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it or a fax to +390102094225; if you’ve purchased it from a travel agency, contact the travel agency.

I’d like to add a passenger in the cabin.

Contact us on +390102094591: if replacement of the ticket generates an excessive price difference, a new ticket must be sold.

Can I pay for the booking after boarding?

No. Payment must be made upon purchase of the ticket.

I’ve received a text message I don’t understand: it was about an operational change.

Contact us on +390102094591 specifying the ticket number: our operators will provide you with all necessary information.

Why is there no refund when ticket prices drop?

The General Conditions of transport do not envisage this type of refund.

Couldn’t find the answer you were looking for? Contact us or call the Contact Center on +39 010 2094591.