On board the ferry

Everything you need to know once you’re on board the ferry.

What should I do in the event of an accident on board, loss/theft of baggage or damage to my car?

What happens in the event of choppy seas or bad weather?

Why have I got a cabin with four beds when there are two of us?

What are the opening/closing times of the on-board services?

Where can I report complaints?

What should I do in the event of an accident on board, loss/theft of baggage or damage to my car?

If you’ve taken out insurance with us (Travel and Passenger Assistance + Car) you can contact Mondial Assistance c/o GNV B; if you’re not insured, you will have to contact the Legal Dept.

What happens in the event of choppy seas or bad weather?

The GNV itineraries are designed to offer passengers the best and calmest sea conditions during the most favourable periods; all our units are equipped with stabiliser fins, which guarantee stability for the vehicles embarked.

Why have I got a cabin with four beds when there are two of us?

All the cabins have four beds but only the beds booked are occupied.

What are the opening/closing times of the on-board services?

The times vary from unit to unit: passengers should listen to the on-board announcements, ask at reception and consult the on-board programme.

Where can I report complaints?

Contact us on +390102094591: our operators will forward your complaints to the appropriate departments.

Couldn’t find the answer you were looking for? Contact us or call the Contact Center on +39 010 2094591.